ITSM: The Four Wins of Lean
The Tao of Lean
The Lean methodology is a philosophy and mindset focused on driving maximum value to the customer while minimizing waste. These goals are accomplished through continuous improvement and respect for people.
I leaned heavily (pun intended) on Trish Livingstone and Julie Johnson to help identify some of the benefits that an organization can hope to realize from Lean.
You can read about these benefits at Geek Speak and orangematter.