Guest Blogs

ITSM: The Four Wins of Lean

ITSM: The Four Wins of Lean

The Tao of Lean

The Lean methodology is a philosophy and mindset focused on driving maximum value to the customer while minimizing waste. These goals are accomplished…
ITSM: The Tie That Binds

ITSM: The Tie That Binds

Relationship counselling

The relationship between an IT department and the business it supports is one of provider and customer. A real relationship thrives when all participants are…