The Lean methodology is a philosophy and mindset focused on driving maximum value to the customer while minimizing waste. These goals are accomplished…

Welcome to part 2 of this 3-part series about my CCDE journey. This post reveals the study materials I used, my study habits, and the timeline.

Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower…

For the second year in a row, Cisco is hosting an IT Blog Awards, and my blog is a finalist…

The relationship between an IT department and the business it supports is one of provider and customer. A real relationship thrives when all participants are…

This is the sixth and final post in the Back to Basics series. This post discusses why a networker’s work is never done.

Accusing someone’s system of being the root cause of a problem can have the same effect as calling their baby ugly.

A few key ingredients are needed for effective network operations.

Now that the design phase of ACME Corporation’s new data centre network project has been completed, it is time for the implementation phase.

I am once again fortunate enough to be invited to a Tech Field Day event…